Dascart Return Policy
At Dascart, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy is designed to be simple and hassle-free.
Eligibility for Returns:
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Condition: Items must be in their original condition, unused, and in the original packaging.
- Non-Returnable Items: Certain items, such as perishable goods (e.g., food, flowers), health and personal care items, and gift cards, are not eligible for return.
How to Initiate a Return:
- Contact Us: Reach out to our Customer Service team at [customer service email] or call us at [customer service phone number] to initiate the return process.
- Provide Details: Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to return the item(s).
Return Shipping:
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a Dascart error (e.g., wrong item, damaged item).
- Shipping Method: We recommend using a trackable shipping method to ensure the safe return of your items. Dascart is not responsible for items lost during return shipping.
Refunds:
- Processing Time: Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
Exchanges:
- Process: If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
- Contact Us: If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work with you to resolve the issue promptly.
Contact Information:
For any questions or assistance with your return, please contact our Customer Service team at [customer service email] or call us at [customer service phone number]. We are here to help!
At Dascart, your satisfaction is our top priority. Thank you for shopping with us!